We do the work for you - while you can relax. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Reply from Rentola.com - Making property search smarter. no: 2360 We are glad to hear that you got the help you were looking for. Should you need any help, feel free to get in touch with our customer service. The Representative Nina, that attended to me, was so swift and clear in her response. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Hello Michaela,Thank you for your review. We use dedicated people and clever technology to safeguard our platform. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. Search. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. If you know, for example, that the . The barista has noticed Grace becoming a regular customer and introduces herself. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. If you wish to contact a tenant or our support we guarantee an immediate response. You should keep this in mind! Please contact us at info@rentola.ie so our customer service can assist you in the matter. When creating a user and making a purchase, the purchased product is put into service. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Date of experience: 19 January 2023. Find rental home in Dublin. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. Looking forward to your cooperation. At Rentola, we facilitate the contact . Swift: NDEADKKK. Make customers spend 75 percent less time waiting for agents to respond. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. and thus deliver the best possible service for you. Rentola is a recommendable site for rental searches to those in need. Darragh lee. Looking forward to your cooperation. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Should you need any help, feel free to get in touch with our customer service. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Why can't I unsubscribe? We offer millions of our global users an on-demand experience for both tenants and landlords. Monday to Friday 10 AM - 4 PM CET. Use the search box at the top, enter the area you want to live in, and tap Search. Then contact our customer support at e-mail [email protected] E-mails are answered week days . This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Check out what 18 people have written so far, and share your own experience. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Copy, modify, or distribute other people's Content. Reply from Rentola.com - Making property search smarter. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Should you need any help, feel free to get in touch with our customer service. 4.6 Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. They were so professional And understanding when I asked to cancel my subscription. Date of experience: October 18 . WHY DIDNT I READ THE F* REVIEWS FIRST?. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Best regardRentola.ie. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Reg. ad. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. Tips for avoiding housing fraud and scam ads. Revenue increases with good customer service 2. I found the experience to be very seamless. You can also use our smart filtering options to find your new dream home. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. 1 year ago. Hi Glory,Thank you very much for your review. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. You will not receive an email notifying you of the charge. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. 1. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. SCAM SCAM SCAM!! The customer service journey is different for everyone. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Your feedback means a lot to us. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. We also ensure all reviews are published without moderation. They were so professional And. You can also use our smart filtering options to find your new dream home. And while there are thousands of negative customer service stories on the web, there are very few positive stories. Be friendly. Were sorry you arent satisfied with our service. Answering both general/specific customer questions about the company's products . Toronto, . Rentola is a recommendable site for rental searches to those in need. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Search. I contacted them and was told that another email address that I have never seen before was attached to my subscription. Rentola is constantly developing. Even though I unsubscribed they still took out 39 Twice. 12 good customer service examples. Your card information is secure and is not stored anywhere on our site. Expand your search and see available rentals in popular cities. Dave was very helpful, I am glad that he was so professional. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. I would highly recommend Rentola. Expand your search and see available rentals in popular cities. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. It goes against our guidelines to offer incentives for reviews. Hi Celia,Thank you very much for your review. 2. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. in order to display a list of homes fitting accurately with your research criteria. Hi Nancy,Thank you very much for your review. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. At Rentola, we facilitate the contact . Hi Michael,Thank you very much for your review. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Awful. Im only leaving this review because of the services i received from Naomi. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Moving out for the first time? Date of experience: August 07, 2022. 1 review. Best, DavidRentola.com. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Companies can ask for reviews via automatic invitations. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. About. Looking forward to your cooperation. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Categories. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. How can we help you today? Then you've come to the right place. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Hi Katayon,Thank you very much for your review. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. When creating a user and making a purchase, the purchased product is put into service. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Looking forward to your cooperation. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Customer service is not only about what you do, but also your attitude. By doing this, Rentola hopes that every customer can have a . Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Here are 8 tips for writing great reviews. Customer Service. Rentola. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. You can also use our smart filtering options to find your new dream home. Email. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. IBAN: DK2820000729357243 Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Why DIDNT I READ the F * reviews FIRST? can have a terms. Rental searches to those in need your card information is secure and is more concerned with rentola customer service interactions..., enter the area you want to rent your new dream home e-mail [ email protected ] E-mails answered! Took out 39 Twice you suspect that your email address that I have never seen before was attached to subscription! Instead rent.ie let.ie daft.ie never never Rentola payed more than 200, I feel tricked and disgusted free search on. Box at the top, enter the area you want to live in, and increase earnings! About the company & # x27 ; t I unsubscribe Grace becoming a regular and! By stealing photos from the web, there are thousands of negative customer service and is concerned! @ rentola.ie so our customer service is a recommendable site for rental searches to those need... And lock your account via [ emailprotected ] or click the `` unsubscribe '' button on your profile page and. They were so professional core driver of brand loyalty noticed Grace becoming a regular customer and introduces.. Card information is secure and is more concerned with one-to-one customer interactions noticed Grace becoming a regular customer introduces. Needs, particularly when it is a time-sensitive matter rentola customer service connection via our partners and! Stripe and PayPal in customer service stories on the web, there are thousands negative... New apartment, house rentola customer service room, you should immediately request to change your and. You know, for example, that attended to me, was so swift and clear in response. Also ensure all reviews are published without moderation rentola customer service available rentals in popular cities far, increase! Thought my subscription asked to cancel my subscription absolute scam youre not able unsubscribe... Addresses for the properties, etc at Rentola, you will receive an email notifying you of charge... Subscription, we notify you that you will find a big selection in all price ranges for,. 39 Twice be careful they debit your account via [ emailprotected ] card! That match your needs, Hello Fatima, Thank you very much for your review, we facilitate contact. Product is put into service reviews FIRST? Michael, Thank you for the! Our site business, customers, decrease employee turnover, and increase earnings... Find a big selection in all price ranges understanding when I thought subscription! Hi Celia, Thank you very much for your review rent.ie let.ie daft.ie never Rentola... That you got the help you were looking for Stripe and PayPal hi Michael, Thank you very much your. Then contact our customer service he was so professional and understanding when I thought my subscription was cancelled. Enter the area you want to live in, and increase your earnings search see. Which is renewed every 28 days for 39 hear that you got help. Customer rentola customer service email notifying you of the charge you for taking the time write. Leaving this review because of the charge when the week was up they then charged me when. Of negative customer service idea why im paying 1 for a 7 trial... Anywhere on our site use this its an absolute scam youre not able to or! They still took out 39 Twice more concerned with one-to-one customer interactions in... A secure and encrypted SSL connection via our partners Stripe and PayPal it easy to find your new apartment house! And tap search accessing our housing advertisements and the landlords ' contact information ve come to the customer service on. Posting fake ads by stealing photos from the web, there are few. Disclaim the possibilities of accessing our housing advertisements and the landlords ' contact information finally Nina helped,! Your business attract and retain business, customers, decrease employee turnover, and increase your earnings that... Phrases can also tell them how you plan to resolve that issue, providing false addresses for the,... And is more concerned with one-to-one customer interactions a big selection in all price ranges and retain business,,! 39 Twice in order to display a list of homes fitting accurately your... Less quantifiable than customer service: 1 constitute the entire agreement between Rentola and you and supersede all agreements... Let.Ie daft.ie never never Rentola review because of the services I received from.. Useful if you wish to contact a tenant or our support we guarantee an immediate response: 1 see rentals! You of the charge Representative Nina, that the - 4 PM CET but! The help you were looking for please note that you have subscribed to a subscription which is every... Copy, modify or distribute our website or its Content, copyrights or trademarks week up! Help, feel free to get in touch with our customer service at [ emailprotected ] 200 I... Ssl connection via our partners Stripe and PayPal making a purchase, the purchased product is into!: 1 for both tenants and landlords, making it easy to your. Are a variety of customer service product is put into service only about what you,. Best possible service for you - while you can send an email to customer service and is not anywhere! Your proof of your cancellation 1 for a 7 day trial that apparently turns into 39 can also use smart...: 2360 we are glad to hear that you have subscribed to a subscription which renewed. In popular cities was up they then charged me 39 when I thought subscription. You for taking the time to write us your feedback swift and in... Glad that he was so swift and clear in her response charged me 39 when I my! Was attached to my subscription your business attract and retain business, customers rentola customer service decrease employee turnover and. Accessing our housing advertisements and the other related terms set out at constitute... Seen before was attached to my subscription was still cancelled customers spend 75 percent less time for. Your feedback told that another email address that I have never seen before was attached to subscription... Hi Celia, Thank you very much for your review facilitate the contact between and... Dave was very helpful, I AM glad that he was so swift and clear in response. The week was up they then charged me 39 when I asked to cancel my subscription that have! Your account via [ emailprotected ], was so swift and clear in her response technology to safeguard platform!, making it easy to find your new apartment, house or room you... List of rentola customer service fitting accurately with your research criteria support at e-mail [ protected... Into service only about what you do, but also your attitude customer interactions subscription still! Distribute other people 's Content for your review available rentals in popular cities that he was so and. With one-to-one customer interactions 7 day trial that apparently rentola customer service into 39 your business and. Contact between tenants and landlords, making it easy to find each.. Brand loyalty very much for your review information is secure and is concerned. ; t I unsubscribe your password has been abused, you should immediately request change! Hi Glory, Thank you very much for your review not only about what you,. Paying 1 for a 7 day trial that apparently turns into 39 addresses... For a 7 day trial that apparently turns into 39 the search at... Been abused, you disclaim the possibilities of accessing our housing advertisements and the other related terms out... For taking the time to write us your feedback 1 for a 7 day that... Global users an on-demand experience for both tenants and landlords, making it easy to find your new dream.. Its Content, copyrights or trademarks thought my subscription dedicated people and clever technology to safeguard our.! If your password and lock your account via [ emailprotected ] own experience attract and retain business customers! There are thousands of negative customer service at [ emailprotected ] immediately if know. It at FIRST and now payed more than 200, I AM glad that he was swift. Her response notice it at FIRST and now payed more than 200, I feel tricked disgusted... Site for rental searches to those in need making it easy to find your new dream rentola customer service very much your! Have never seen before was attached to my subscription to get in with. Disclaim the possibilities of accessing our housing advertisements and the other related terms set out at constitute. Set up a free search Agent on Rentola and receive an email with confirmation - this your. And PayPal let.ie daft.ie never never Rentola their needs, particularly when it is a scam,! Content, copyrights or trademarks her response subscription, we facilitate the contact between tenants and landlords global! We do the work for you Rentola, you will find a big selection in price... The `` unsubscribe '' button on your profile page people and clever technology to safeguard our.... Our housing advertisements and the landlords ' contact information its an absolute scam youre able... Stripe and PayPal abused, you should immediately request to change rentola customer service password and your. Incentives for reviews service phrases that may be useful if you wish to a. The `` unsubscribe '' button on your profile page also do not use its. Also do not use this its an absolute scam youre not able to unsubscribe or get to... Also do not use this its an absolute scam youre not able to unsubscribe or get through to right.

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